Last Updated: October 15, 2026

1. Introduction

Welcome to ShengHandpan. We value your privacy and are committed to protecting your personal information when you visit our website, browse our products, place an order, or contact us.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you regarding your personal information.

By using our website, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for particular data processing activities, we will request that consent separately.

2. Information We Collect

We may collect the following categories of information when you interact with our website:

Personal Information: Your name, billing address, shipping address, email address, telephone number, and other details you provide during checkout or when contacting us.

Order Information: Products purchased, order numbers, transaction status, delivery preferences, returns, refunds, and customer service communications.

Payment Information: Payments are processed through the payment methods and providers offered at checkout. Depending on the payment method, we may receive transaction references, payment status, and limited payment-related details. We do not intentionally store complete payment card details on our website when payment processing is handled by an external provider.

Account Information: If you create an account, we may collect your username, password credentials in protected form, saved addresses, and order history.

Technical Information: Information such as your IP address, browser type, device information, operating system, referring pages, and interactions with our website may be collected through server logs, cookies, or similar technologies.

3. How We Use Your Information

We use personal information for legitimate business purposes, including:

  • Processing and fulfilling your orders.
  • Arranging shipping, delivery, returns, and refunds.
  • Sending order confirmations, receipts, and important service updates.
  • Responding to questions, requests, and customer support inquiries.
  • Managing customer accounts and order history.
  • Maintaining website security and preventing fraud or unauthorized activity.
  • Improving our website, products, services, and shopping experience.
  • Meeting applicable legal, tax, accounting, and regulatory obligations.
  • Sending marketing communications where permitted by law and, when required, with your consent.

We do not use personal information for purposes that are incompatible with the purposes described in this policy unless permitted or required by applicable law.

4. Payments and Transaction Security

Our website may offer payment methods provided by third-party payment processors. When you make a purchase, your payment may be processed directly by the selected provider under its own privacy policy and terms.

We encourage you to review the privacy information provided by your payment provider before completing a transaction. ShengHandpan does not control the privacy practices of independent payment providers.

We take reasonable steps to protect order and customer information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions and improve your shopping experience.

These technologies may be used to:

  • Keep products in your shopping cart.
  • Maintain checkout sessions and customer login sessions.
  • Remember selected preferences.
  • Help protect the website against fraudulent activity.
  • Understand website performance and visitor activity, where analytics tools are enabled.
  • Support advertising or marketing measurement, where applicable.

You can manage cookies through your browser settings and, where available, our cookie consent tool. Disabling certain cookies may affect shopping cart, login, checkout, or other website features.

Where required by law, we will obtain consent before using non-essential cookies or similar technologies.

6. When We Share Information

We do not sell your personal information in exchange for money. We may share relevant information with trusted third parties when necessary to operate our business and provide our services.

These parties may include:

  • Payment providers: To process payments and help prevent fraud.
  • Shipping and delivery companies: To deliver your orders and provide tracking information.
  • Website hosting and technology providers: To operate, maintain, and secure our website.
  • E-commerce and customer support tools: To manage orders, customer requests, and website functionality.
  • Analytics or marketing providers: If these services are enabled and their use is permitted by applicable law.
  • Professional advisers and authorities: When necessary for legal compliance, dispute resolution, or protection of our legal rights.

We aim to share only the information reasonably necessary for the relevant purpose. Third-party providers may process information according to their own privacy policies and contractual obligations.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer service, account management, security, and legal compliance.

Order and transaction records may need to be retained for accounting, tax, warranty, dispute-resolution, or other legal requirements. Information that is no longer needed will be deleted, anonymized, or securely disposed of where reasonably practicable and permitted by law.

The retention period may vary depending on the type of information and the circumstances in which it was collected.

8. Data Security

We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, alteration, disclosure, loss, or misuse.

These measures may include access controls, website security tools, secure connections, system updates, and the use of third-party providers with appropriate safeguards.

You can also help protect your information by using a strong, unique password, keeping account credentials private, and contacting us if you suspect unauthorized activity involving your account.

Although we work to protect your information, we cannot promise absolute security for information transmitted or stored electronically.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Ask us to correct inaccurate or incomplete information.
  • Request deletion of certain personal information.
  • Object to or request restrictions on particular processing activities.
  • Request a copy of certain information in a portable format.
  • Withdraw consent where processing is based on consent.
  • Opt out of marketing emails at any time.
  • Lodge a complaint with the relevant data protection authority.

These rights are subject to applicable legal requirements and exceptions. To submit a request, contact us using the details provided below. We may need to verify your identity before responding.

You can unsubscribe from promotional emails by using the unsubscribe link included in the message. You may still receive essential communications related to orders, transactions, security, or customer service.

10. International Data Transfers

If you visit or purchase from our website from outside the country where our business or service providers operate, your information may be transferred to or processed in another country.

Privacy and data protection laws may differ between countries. Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

We are not responsible for the privacy practices, content, or security of websites that we do not operate. Visiting an external website or using a third-party service is subject to that provider’s own terms and privacy policy.

We recommend reviewing the relevant policy before sharing personal information with any third-party service.

12. Children’s Privacy

Our website is intended for a general shopping audience and is not knowingly designed to collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so we can review the situation and take appropriate action where required.

13. Marketing Communications

If you subscribe to our newsletter or otherwise agree to receive promotional communications, we may send you information about products, updates, offers, or news from ShengHandpan.

You can withdraw your marketing consent or unsubscribe at any time using the link in our emails or by contacting us. Unsubscribing from marketing messages will not prevent us from sending essential communications about an order or another service you have requested.

We will obtain consent for marketing activities where required by applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our business practices, website functionality, service providers, or legal obligations.

When we make changes, we will update the “Last Updated” date on this page. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically to stay informed about how we handle personal information.

15. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or need information about how your personal data is handled, please contact us.

Business Name: ShengHandpan
Website:https://shenghandpan.com/
Privacy Email: [info@shenghandpan.com]
Business Address: [No. 17, South Yunshan Road, Zhangjiawan Town, Tongzhou District, Beijing , China]
Contact Page: [https://shenghandpan.com/contact-2/]

We will review privacy-related requests and respond within the time required by applicable law.